Conduct a Heuristic Evaluation of your/an Application to Find Potential Usability Issues—workshop
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Abstract
After recapping on the basics of usability/UX (user experience), and human-centered design (HCD) and design thinking (DT), the workshop will give more details about when and how to use a heuristic evaluation to uncover potential usability issues of a software. Additionally, a commonly used heuristic by Nielsen and Molich is introduced, and their ten heuristics are explained more in detail. The main part of the workshop will be a practical exercise. Every participant of the workshop will have the chance to try out a heuristic evaluation on a software of their choice. This will cover the different steps of finding and rating issues, as well as consolidating the issues in a group (in case more than one person chose the same software to inspect). The session will close with a joint reflection on the process and collecting learnings from conducting a heuristic evaluation. Finally, if relevant, there will be some room to discuss potential next steps for your software.
Three takeaways of this session will be
- An understanding of how and when to conduct a heuristic evaluation, as well as an overview of the ten heuristics by Nielsen
- The practical experience of doing a heuristic evaluation
- A shared reflection and learning on conducting a usability inspection method
Target group
- UX/usability laymen
- developers of software
To bring with you
- Device to run/use your/an application you want to evaluate
- (domain) knowledge of the application to evaluate (e.g., what is the purpose of the software and its features)
- No knowledge of UX/usability or heuristic evaluation needed